REFUND POLICY

Confiance et Performance – Stéphane Cavin

Address: 10 route de Vernoux, Les Aubertet, 07270 Lamastre, France

Email: contact@confianceetperformance.eu

Telephone: +33 (0)6 40 93 38 86

Last updated: 30 January 2025

1. Purpose

This Refund Policy sets out the conditions under which Confiance et Performance – Stéphane Cavin accepts or refuses refund requests for mental performance coaching and coaching services provided to clients.

2. Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, individual clients (consumers) have a period of 14 days from the date on which the contract is entered into to exercise their right of withdrawal, without having to provide any reason or incur any penalties.

Exceptions to the right of withdrawal

• If the client expressly requests that the service begin before the end of the 14-day withdrawal period (Article L.221-25 of the French Consumer Code), they acknowledge that their right of withdrawal will no longer apply once the service has been fully performed.

• No right of withdrawal applies to professional clients (entrepreneurs and businesses).

How to exercise the right of withdrawal

The client must send an email to contact@confianceetperformance.eu or a letter to the postal address indicated above, specifying:

• Their first and last name;

• The date of purchase or booking;

• The service concerned;

• An explicit request to exercise their right of withdrawal.

The refund will be issued within 14 days of receipt of the request, using the same payment method as that used for the original transaction.

3. Cancellation and refunds for services

3.1. Cancellation by the client

Individual sessions:

• Any session cancelled more than 48 hours in advance may be rescheduled free of charge.

• Any session cancelled less than 48 hours in advance will be charged at 50% of the session fee.

• Any no-show or cancellation on the day of the session is non-refundable.

Full programmes (multiple-session packages):

• If the programme is cancelled before it begins, a full refund may be issued provided that the request is made at least 7 days before the first session.

• If the programme is cancelled after it has begun, a partial refund may be considered on a pro-rata basis for sessions not yet delivered, less a 30% administration fee.

• If the cancellation request is made after 50% of the sessions have been completed, no refund will be issued.

3.2. Cancellation by Confiance et Performance

If a session or programme has to be cancelled by Confiance et Performance, the client will have the choice between:

• Rescheduling the session or programme at no additional cost; or

• Receiving a full refund for the cancelled session or sessions.

4. Refunds in exceptional circumstances

Exceptional refunds may be considered in cases of force majeure (hospitalisation, accident, serious family circumstances, etc.), subject to the provision of supporting documentation.

Any decision regarding a potential refund will be made at the discretion of Confiance et Performance.

5. Refund procedures

• All refunds will be made using the same payment method as that used for the original transaction.

• A refund may take up to 14 working days following approval of the request.

For any questions or refund requests, please contact us at:

contact@confianceetperformance.eu

+33 (0)6 40 93 38 86

Confiance et Performance – Stéphane Cavin is committed to reviewing every request with care and transparency.