PRIVACY POLICY
Confiance et Performance – Stéphane Cavin
Last updated: 30 January 2025
1. Introduction
This Privacy Policy is intended to inform visitors and clients of the website https://confianceetperformance.eu about how Confiance et Performance – Stéphane Cavin collects, uses, protects and shares their personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).
2. Data Controller
The data controller is:
Confiance et Performance – Stéphane Cavin
10 route de Vernoux, Les Aubertet
contact@confianceetperformance.eu
3. Data Collected
We collect different categories of data depending on how you interact with our website and services:
Identification data: First name, surname, email address and telephone number.
Connection data: IP address, browser type and length of visit (via cookies).
Payment data: Where a transaction is made, payment information is processed by a secure payment service provider and is not stored by us.
Service-related data: History of communications, enquiries and coaching preferences.
4. Purposes of Data Processing
Personal data is collected for the following purposes:
To provide mental performance coaching services and ensure personalised support.
To manage the client relationship, including responding to enquiries, arranging appointments and issuing invoices.
To improve the user experience on our website, including traffic analysis and content optimisation.
To ensure website security and prevent fraud.
To comply with legal and regulatory obligations.
5. Legal Basis for Processing
The processing of personal data is based on:
Performance of a contract: Provision of services.
User consent: Subscription to a newsletter and use of cookies.
Legitimate interests: Management of commercial relationships and improvement of services.
Legal obligations: Retention of invoices and accounting records.
6. Data Recipients
Personal data may be shared with:
Technical service providers: Hosting providers, payment service providers and analytics tools.
Legal authorities: Where disclosure is required by law or regulation.
We do not sell or rent personal data to third parties.
7. Data Retention Periods
Personal data is retained for the following periods:
Client data: 5 years after the end of the contractual relationship.
Browsing data (cookies): A maximum of 13 months.
Billing data: 10 years, in accordance with legal requirements.
8. Users’ Rights
Under the GDPR, users have the following rights:
Right of access: To obtain a copy of the personal data we hold about them.
Right to rectification: To correct or complete inaccurate information.
Right to erasure (“right to be forgotten”): To request the deletion of their personal data under certain conditions.
Right to object: To object to the use of their data for marketing purposes.
Right to restriction of processing: To request that the use of their personal data be restricted under certain conditions.
Right to data portability: To receive their personal data in a structured, commonly used and machine-readable format.
Exercising your rights: For any request, please contact us at [your email address], specifying the subject of your request and providing a copy of a valid identity document.
9. Data Security
We implement appropriate security measures to protect personal data against unauthorised access, loss or alteration. However, as no transmission of data over the Internet can be guaranteed to be completely secure, we cannot guarantee absolute protection.
10. Cookies and Tracking Technologies
Our website uses cookies to improve the user experience. When you first visit the website, you can accept or refuse the use of non-essential cookies via the consent banner.
The types of cookies used include:
Strictly necessary cookies: Required for the operation of the website.
Analytics cookies: Used for statistical purposes, including Google Analytics.
Marketing cookies: Used for targeted advertising, where applicable.
Managing cookies: You can configure your cookie preferences through your browser settings or via our cookie management tool.
11. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Users will be informed of updates through a notification on the website.
12. Contact and Complaints
For any questions or complaints regarding this Privacy Policy, please contact us at:
contact@confianceetperformance.eu
If you believe that your rights have not been respected, you may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés):
CNIL – Commission Nationale de l’Informatique et des Libertés
FLUENCE™ &
FLUENCE CREW™
contact@confianceetperformance.eu
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